äºæ¥æé·ã®ããã®ããžãã¹ãã³ããŒããã¯ïŒã¹ã¿ãŒãã¢ããã®ããã®LTV/CACã®æŽ»çšæ³
ããžãã¹æé·ã®ããã®ç§å¯ã®æŠåš
ããã«ã¡ã¯ãæªæ¥ã®ã¢ã°ã«ãã¡ïŒð ããªããæ°ããé«ã¿ãç®æãè¥ãèµ·æ¥å®¶ãªããæ£ããå Žæã«æ¥ãŠããŸãã仿¥ã¯ãæææ±ºå®ã®æ¹æ³ã驿°ããåçã®äºæž¬ãè¡ãã顧客ãåŒãä»ããããšãã§ããç»æçãªå ¬åŒã«æ·±ãå ¥ã蟌ãã§ãããŸããããªãã®ã¹ã¿ãŒãã¢ãããå©çãçãæ©æ¢°ã«å€ããæºåã¯ã§ããŠããŸããïŒãããå§ããŸãããïŒ
LTVãšã¯ïŒ
LTVïŒLifetime ValueïŒã¯ãããªãã®ããžãã¹ãšã®é¢ä¿ã®æéäžã«ãäžäººã®é¡§å®¢ããæåŸ ã§ããç·å©çã®ããšã§ãã顧客ãããªãã«ã©ãã ãã®äŸ¡å€ãæã€ãã®ç©¶æ¥µçãªææšãšèããŠãã ãããCACãçè§£ãã
CACïŒCustomer Acquisition CostïŒã¯ãæ°ãã顧客ãç²åŸããããã®ç·ã³ã¹ãã瀺ããŸããããã«ã¯ãããŒã±ãã£ã³ã°è²»çšãå¶æ¥ããŒã ã®çµŠäžããªãŒããåŒãä»ããŠè»¢æããããã®ä»ã®ã³ã¹ããå«ãŸããŸããLTVãšCACã®æ¯çãéèŠãªçç±
LTVãšCACã®æ¯çã¯ãããžãã¹ã®ã¹ã±ãŒã©ããªãã£ãšåçæ§ãæ±ºå®ããç§å¯ã®èŠçŽ ã§ããæ¯çãé«ãã»ã©ã顧客ãç²åŸããããã«æ¯åºããŠããéé¡ã«å¯ŸããŠãããå€ãã®äŸ¡å€ãåŸãããããšãæå³ããŸããæç¶å¯èœãªæé·ã確ä¿ããããã«ãå°ãªããšã3:1ãç®æããŸãããã|
ããžãã¹ã¹ããŒãž |
æé©ãªLTV/CACæ¯ç |
|
åææ®µé |
3:1 |
|
æé·æ®µé |
4:1 |
|
ã¹ã±ãŒãªã³ã°æ®µé |
5:1ä»¥äž |
èµ·æ¥å®¶ã®æ¥åžž
ã¢ã¬ãã¯ã¹ã¯ããªã³ã©ã€ã³ãã¡ãã·ã§ã³ã¹ãã¢ãéå¶ãã24æ³ã®èµ·æ¥å®¶ã§ããã¢ã¬ãã¯ã¹ã®æ ã¯ãLTV/CACæ¯çããã¹ã¿ãŒããããšã§ççºçãªæé·ãéããäŸãšããŠæé©ã§ããæïŒæ°åãåæ
ã¢ã¬ãã¯ã¹ã¯æ¯æãææ°ã®LTVãšCACã®ã¡ããªã¯ã¹ã確èªããããšããã¹ã¿ãŒãããŸãããããã®æ°åãçè§£ããããšã§ãããŒã±ãã£ã³ã°äºç®ã®é åãé¡§å®¢ç¶ææŠç¥ã®åŒ·åã«é¢ããæ å ±ã«åºã¥ããæææ±ºå®ãå¯èœã«ãªããŸããååŸïŒããŒã±ãã£ã³ã°æŠç¥ã®æé©å
LTVãšCACããã£ãããšææ¡ããã¢ã¬ãã¯ã¹ã¯ãSelldoneã§ããŸããŸãªããŒã±ãã£ã³ã°ãã£ãã«ã詊ããŠããŸããã©ã®ãã£ãã«ãæãé«ãæè³å¯Ÿå¹æãæäŸããŠããããåæããããšã§ãæãåçæ§ã®é«ãã«ãŒãã«çŠç¹ãåãããããšãã§ããŸãã
倿¹ïŒé¡§å®¢äœéšã®åäž
倿¹ãã¢ã¬ãã¯ã¹ã¯LTVãåäžãããããã®é¡§å®¢äœéšã®æ¹åã«åãçµãã§ããŸããããã«ã¯ãããŒãœãã©ã€ãºãããæšå¥šããã€ã€ãªãã£ããã°ã©ã ããããŠåè¶ããã«ã¹ã¿ããŒãµãŒãã¹ãå«ãŸãããã¹ãŠã¯Selldoneã®ããžãã¹ãããžã¡ã³ãã·ã¹ãã ãéããŠã·ãŒã ã¬ã¹ã«ç®¡çãããŠããŸããããªãã®LTV/CACæ¯çã¯ïŒ
ããªãã®ããžãã¹ã®è²¡å管çãã©ãã»ã©è¯ãããèŠã€ããŸãããïŒ1. 顧客ãããã®å¹³ååçã¯ãããã§ããïŒ
- A) 100ãã«æªæº
- B) 100ãã« - 500ãã«
- C) 500ãã«ä»¥äž
- A) 50ãã«æªæº
- B) 50ãã« - 200ãã«
- C) 200ãã«ä»¥äž
- A) 6ãææªæº
- B) 6ãæãã1幎
- C) 1幎以äž
- äž»ã«Aãå€ãå ŽåïŒLTV/CACæ¯çãæ¹åããå¿ èŠããããŸãïŒé¡§å®¢ã®ç¶æãå¢ãããç²åŸã³ã¹ããæé©åããããšã«çŠç¹ãåœãŠãŸãããã
- äž»ã«Bãå€ãå ŽåïŒè¯ãæ¹åã«é²ãã§ããŸãã顧客ã®äŸ¡å€ãé«ããç²åŸè²»çšãæžå°ãããããšã§ãæ¯çãããã«é«ããããšãç®æããŸãããã
- äž»ã«Cãå€ãå ŽåïŒçŽ æŽãããïŒããªãã®ããžãã¹ã¢ãã«ã¯éåžžã«å¹ççã§ãããã®åªäœæ§ãç¶æããæé·ãããããã«SelldoneãæŽ»çšãç¶ããŠãã ããã
LTV/CACæ¯çãé«ããããã®å®çšçãªãã³ã
1. LTVãå¢å ããã
- 補åã®å質ãåäžãããïŒé¡§å®¢ã®æåŸ ãäžåãé«å質ãªè£œåãæäŸããŸãã
- ã¢ããã»ã«ãšã¯ãã¹ã»ã«ïŒå¹³å泚æé¡ãå¢ããããã«è£å®çãªè£œåã玹ä»ããŸãã
- é¡§å®¢ç¶æãåäžãããïŒãã€ã€ãªãã£ããã°ã©ã ãããŒãœãã©ã€ãºããããã©ããŒã¢ããã宿œãã顧客ã«å床æ¥åºããŠããããŸãã
2. CACãæžå°ããã
- ããŒã±ãã£ã³ã°ãã£ãã«ãæé©åããïŒæé«ã®æè³å¯Ÿå¹æã瀺ããã£ãã«ã«çŠç¹ãåœãŠãŸãã
- ã³ã³ããŒãžã§ã³çãåäžãããïŒA/Bãã¹ããçšããŠããŒã±ãã£ã³ã°ã¡ãã»ãŒãžãæŽç·Žãããã³ã³ããŒãžã§ã³çãé«ããŸãã
- 玹ä»ã掻çšããïŒæºè¶³ããŠãã顧客ã«ä»ã®äººã玹ä»ããŠãããããšã§ãç²åŸã³ã¹ããåæžããŸãã
3. Selldoneãæå€§éã«æŽ»çšãã
- å æ¬çãªåæïŒSelldoneã®åæããŒã«ã䜿çšããŠãLTVãšCACã®ã¡ããªã¯ã¹ã远跡ãæé©åããŸãã
- çµ±åããŒã±ãã£ã³ã°ããŒã«ïŒSelldoneã®çµ±åããŒã«ã§ããŒã±ãã£ã³ã°åªåãåçåããæå€§éã®å¹çãå®çŸããŸãã
- 顧客管çïŒé¡§å®¢é¢ä¿ã广çã«ç®¡çããç¶æãšç涯䟡å€ãé«ããŸãã

ããžãã¹ãã¹ã¿ãªãŒãžã®é
LTV/CACæ¯çããã¹ã¿ãŒããããšã¯æŠç¥ã ãã§ãªããããžãã¹ãåäŸã®ãªãé«ã¿ã«æŒãäžããããšãã§ãããã€ã³ãã»ããã§ãããããã®éèŠãªææšãçè§£ãæé©åããããšã§ãããè³¢æãªæææ±ºå®ãã§ããæé·ãäºæž¬ããé·æçãªåçæ§ã確ä¿ããããšãã§ããŸããããªãã®ããžãã¹ã次ã®ã¬ãã«ã«åŒãäžããæºåã¯ã§ããŸãããïŒä»ããSelldone.comã«ã¢ã¯ã»ã¹ããŠãGen Zã®èµ·æ¥å®¶åãã«ãã¶ã€ã³ãããããžãã¹ãããžã¡ã³ãã·ã¹ãã ã®åãæŽ»çšããŸããããð
åžå Žã§æé«ã® NoâTechnical Solution ã§ããžãã¹ããªã³ã©ã€ã³ã«ããŸãã
30æ¥éã®è¿éä¿èšŒ
eã³ããŒã¹ãäœæãã ä»ããå§ããŸãããâç¡æã§ãããªãã®äœããªã³ã©ã€ã³è²©å£²çã«å¥ããåããªããïŒ